Information

Fees and Cancellations

The fee for a 50-minute consultation is $210.

  • If you have a GP Mental Health Treatment Plan (often called a “Mental Health Care Plan”) and a referral, you may be eligible for Medicare rebates that cover part ($101.55) of the consultation fee through the Better Access program.

    • Up to 10 Medicare-rebated individual psychology sessions per calendar year (if eligible).

    • An initial referral typically covers 6 sessions.

    • After your 6th session, you’ll need to return to your GP for a review and updated referral to access the remaining 4 sessions.

    • Medicare provides a rebate for each eligible session.

    What is the gap?

    The gap is the difference between the session fee ($210) and the Medicare rebate for your eligible appointment. Currently, the gap fee per consultation is $108.45.

  • We accept WorkCover/Motor Accident Scheme/SIRA referrals. Approval from the insurer is required prior to commencement. Fees are invoiced in line with the relevant WorkCover fee schedule.

  • We accept eligible Department of Veterans’ Affairs referrals. Sessions are billed according to DVA arrangements.

  • If you have extras cover that includes psychology, you may be able to claim a rebate through your private health insurer. Rebate amounts vary depending on your policy. Please note that this cannot be claimed in addition to a Medicare rebate for the same session.

  • Fees are dependent on the complexity of the concern and the type of assessment required. Pricing is based on the total time involved, including assessment sessions, scoring and interpretation, reviewing additional documentation and interviews with stakeholders (where relevant), report writing and a feedback consultation.

    As a guide, most assessments will be between approximately $1,680–$2,940 in total.

    A formal written quote can be provided on request. Payment plans can be negotiated on request.

  • We require at least 48 hours notice (not including weekends or public holidays) to cancel or reschedule an appointment. If you cancel with less than 2 clear business days’ notice, or you do not attend, a 50% late cancellation fee will apply. This policy is in place so we have a fair chance to offer the appointment time to someone else who is waiting.

    Variations depending on funding source

    Some funding sources (e.g., NDIS, insurers, WorkCover, DVA, Medicare) have their own rules about late cancellations and non-attendance. Where relevant, we will invoice in line with the applicable funding requirements and service agreement, which may differ from the standard 50% fee.

Other Information

  • While we provide ongoing therapeutic support, we are not a crisis service.

    If you are in immediate danger or require urgent medical attention, please call 000 or attend your nearest hospital emergency department.

    For 24/7 mental health support:

    • NSW Mental Health Access Line: 1800 011 511

    • Lifeline: 13 11 14

    • Beyond Blue: 1300 22 4636

    • Suicide Call Back Service: 1300 659 467

    If you are feeling unsafe or at risk of harming yourself or someone else, please seek immediate assistance by calling 000.

  • A strong therapeutic relationship is built on trust. Feeling safe to speak openly is essential for meaningful progress, and confidentiality is taken seriously.

    Information shared in sessions is kept private in accordance with professional ethical and legal standards. There are limited situations where confidentiality may need to be broken, including where:

    • There is a serious risk of harm to you or another person

    • There are concerns about the safety of a child

    • Records are required by a court (subpoena)

    • Disclosure is otherwise required by law

    Where possible, this will be discussed with you before any information is shared.

    Professional Supervision

    Psychologists are required to engage in ongoing professional supervision and consultation. This supports high standards of care and ensures you are receiving thoughtful, well-considered treatment.

    In supervision, your case may be discussed in a de-identified manner (without revealing your name or identifying details). Supervisors are also bound by strict confidentiality obligations.

    Adolescents (14 years and over)

    For young people aged 14 and over, confidentiality is managed with particular care. A level of privacy is important for adolescents to feel safe enough to engage openly in therapy.

    This can sometimes mean that parents or guardians receive less detailed information than they might expect. We aim to balance:

    • The young person’s privacy

    • Parental involvement and support

    • Safety and wellbeing

    If there are concerns about safety, parents or guardians will be informed as appropriate.

  • For adults, consent to treatment is straightforward - you decide whether to engage, and your information stays yours.

    For children and young people, it's a little more complex.

    Under 14
    A parent or guardian provides consent for treatment and is generally kept informed about how things are going, balanced against what's in the young person's best interests.

    14 and over
    Australian law recognises that older teenagers may be mature enough to make their own healthcare decisions - including consenting to therapy - without needing a parent's involvement. This isn't a firm age rule; it's about whether the young person has enough capacity and understanding to make an informed choice.

    Where this applies, it means:

    • The young person consents to their own treatment

    • Their information is treated as private, in the same way an adult's would be

    • Parents don't have an automatic right to details about what's discussed in sessions

    For parents
    This can feel like being kept in the dark, but it reflects the legal and ethical framework that gives older teenagers appropriate autonomy over their own healthcare.

    Parental involvement is still encouraged where the young person is comfortable with it. If there are concerns about safety, parents will always be informed

  • The first session involves a balance of several important elements.

    First, time will be spent asking questions and gathering information. This helps build an understanding of what has brought you to therapy, what may be contributing to current difficulties, and how best to approach support. This may include discussion of your history, current stressors, patterns of thinking or behaviour, and your goals.

    At the same time, it is important that you feel heard and understood. The first session is not simply an information-gathering exercise; it is also about beginning to build a working relationship. You should leave with a sense that your concerns were taken seriously and that there is a thoughtful plan for how therapy might proceed.

    Finally, the first session is an opportunity for you to decide whether this feels like the right fit. Effective therapy relies on a collaborative relationship. Ideally, you will leave feeling that attending was a constructive step and that you have moved in a helpful direction, even if the work ahead may take time.

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