Information

  • The fee for a 50-minute consultation is $232.99.

    Medicare – Mental Health Care Plan (MHCP)

    If you have a Mental Health Care Plan from your GP, you are eligible for up to 10 Medicare-rebated sessions per calendar year.

    • An initial referral covers 6 sessions.

    • After your 6th session, you must return to your GP for a review to access the remaining 4 sessions.

    • Medicare provides a rebate for each eligible session.

    What is the gap?
    The gap is the difference between the session fee ($232.99) and the Medicare rebate. This amount is payable by you at the time of your appointment. Medicare rebates are processed after payment.

    WorkCover

    We accept WorkCover referrals. Approval from the insurer is required prior to commencement. Fees are invoiced in line with the relevant WorkCover fee schedule.

    DVA

    We accept eligible Department of Veterans’ Affairs (DVA) referrals. Sessions are billed according to DVA arrangements.

    NDIS

    We accept plan-managed and self-managed NDIS participants.
    Fees are charged in accordance with the current NDIS price guide.

    Private Health Insurance

    If you have extras cover that includes psychology, you may be able to claim a rebate through your private health insurer. Rebate amounts vary depending on your policy. This cannot be claimed in addition to a Medicare rebate for the same session.

  • Your appointment time is reserved specifically for you. If you need to cancel or reschedule, we ask that you provide at least 48 hours’ notice(not including weekends).

    Providing adequate notice allows us to offer the appointment to someone else who may be waiting. Cancellations made with less than 48 hours’ notice, or missed appointments, may incur a fee of 50% of the standard fee.

    If something unexpected arises, we encourage you to contact us as soon as possible so we can discuss your options.

  • While we provide ongoing therapeutic support, we are not a crisis service.

    If you are in immediate danger or require urgent medical attention, please call 000 or attend your nearest hospital emergency department.

    For 24/7 mental health support:

    • NSW Mental Health Access Line: 1800 011 511

    • Lifeline: 13 11 14

    • Suicide Call Back Service: 1300 659 467

    If you are feeling unsafe or at risk of harming yourself or someone else, please seek immediate assistance by calling 000.

  • A strong therapeutic relationship is built on trust. Feeling safe to speak openly is essential for meaningful progress, and confidentiality is taken seriously.

    Information shared in sessions is kept private in accordance with professional ethical and legal standards. There are limited situations where confidentiality may need to be broken, including where:

    • There is a serious risk of harm to you or another person

    • There are concerns about the safety of a child

    • Records are required by a court (subpoena)

    • Disclosure is otherwise required by law

    Where possible, this will be discussed with you before any information is shared.

    Professional Supervision

    Psychologists are required to engage in ongoing professional supervision and consultation. This supports high standards of care and ensures you are receiving thoughtful, well-considered treatment.

    In supervision, your case may be discussed in a de-identified manner (without revealing your name or identifying details). Supervisors are also bound by strict confidentiality obligations.

    Adolescents (14 years and over)

    For young people aged 14 and over, confidentiality is managed with particular care. A level of privacy is important for adolescents to feel safe enough to engage openly in therapy.

    This can sometimes mean that parents or guardians receive less detailed information than they might expect. We aim to balance:

    • The young person’s privacy

    • Parental involvement and support

    • Safety and wellbeing

    If there are concerns about safety, parents or guardians will be informed as appropriate.

  • The first session involves a balance of several important elements.

    First, time will be spent asking questions and gathering information. This helps build an understanding of what has brought you to therapy, what may be contributing to current difficulties, and how best to approach support. This may include discussion of your history, current stressors, patterns of thinking or behaviour, and your goals.

    At the same time, it is important that you feel heard and understood. The first session is not simply an information-gathering exercise; it is also about beginning to build a working relationship. You should leave with a sense that your concerns were taken seriously and that there is a thoughtful plan for how therapy might proceed.

    Finally, the first session is an opportunity for you to decide whether this feels like the right fit. Effective therapy relies on a collaborative relationship. Ideally, you will leave feeling that attending was a constructive step and that you have moved in a helpful direction, even if the work ahead may take time.